Full refund available within 14 days of purchase if you haven't accessed more than 25% of the course content
Refund requests must be submitted in writing to hello@suplife.cc
Processing time for refunds is 5-7 business days
Full refund for cancellations made 48 hours before scheduled consultation
50% refund for cancellations made 24-48 hours before consultation
No refund for cancellations made less than 24 hours before consultation
Full Study Course
75% refund if cancelled within first month
50% refund if cancelled within second month
No refund after two months of enrollment
Refund amount calculated based on unused portion of course
Pro-rated refund available for persistent technical issues on our end
Must be reported within 48 hours of occurrence
Technical issues must be verified by our IT team
The following are non-refundable:
Downloaded digital materials
Completed consultations
Certification fees
Administrative processing fees
Courses completed more than 25%
If you're unsatisfied with our service quality:
Submit detailed feedback within 7 days of the session
Request review for partial credit or session replacement
Each case evaluated individually by management
Email hello@suplife.cc with:
- Your full name
- Order/enrollment number
- Reason for refund
- Date of purchase
- Proof of technical issues (if applicable)
We may consider refunds outside standard policy for:
Medical emergencies (with documentation)
Natural disasters
Extended platform technical failures
Other exceptional circumstances (evaluated case-by-case)
This policy complies with Hawaii State Law and U.S. Consumer Protection Regulations.
